How do I add Optional Buys to My Pledge?
You can increase your pledge before or after the project ends. See: https://www.kickstarter.com/projects/1900818244/vampire-hunters-0/posts/1636451 for more details. Our backers are very helpful and will answer questions in the comments thread, if you get stuck. Last updated: Tue, Aug 9 2016 4:17 pm EDT
Will there be a Pledge Manager?
Yes. All backers from $1 and up will be able to add funds, select rewards and set their delivery address in the Pledge Manager after the project closes. Last updated: Fri, Jul 22 2016 5:30 pm EDT
Can I change from a Hunter EB to a Slayer EB?
Yes. Backers can hold their EB Hunter pledges, add an extra $45 (now or in the Pledge Manager) and receive the full Slayer rewards. There will be an option in the Pledge Manager to say you want to upgrade. They must keep their EB Hunter pledge. The total number of EB pledges will remain the same. Last updated: Thu, Aug 11 2016 9:55 am EDT
Can I add multiple copies of the Hunter and Slayer pledges?
Yes. Just add $90 or $135 to your pledge total for each extra pledge you want. Each copy will be a complete reward package with the Stretch Goals. But you cannot add more EB pledges this way. Last updated: Fri, Jul 22 2016 5:42 pm EDT
How do I pay for shipping?
We will contact you with your shipping total just before we are ready to ship. It will be based on current shipping prices, your location and the size of your package. You will need to add sufficient funds to cover shipping in the pledge manager. You will also be given one last chance to change your shipping address. Last updated: Fri, Jul 22 2016 5:42 pm EDT
Can you give us details about the minis?
The Miniatures will be made from PVC, either in as one piece or assembled at the factory. They will be the same scale and level of detail as games like Zombicide: Black Plague. The Grelrok Elder is 45mm tall (just under 2 inches). Last updated: Mon, Jul 25 2016 3:47 pm EDT
Will Vampire Hunters be translated?
We have posted details of 4 additional languages in Update #24: https://www.kickstarter.com/projects/1900818244/vampire-hunters-0/posts/1646466 Last updated: Wed, Aug 3 2016 12:44 pm EDT
What size cards are included in Vampire Hunters?
There are two card sizes: Mini cards: 44 x 67 mm Poker size: 88 x 58 mm Last updated: Wed, Aug 3 2016 12:44 pm EDT
Do you have any information on the Map Tile and Card material?
The Map Tiles are 2.2mm thick with a linen finish. The cards are 300gsm greycore. Last updated: Sat, Aug 13 2016 10:05 am EDT
Do you have any information about your Manufacturer?
The premier board game manufacturer Ludofact is our first choice for the production of Vampire Hunters. There are more details in: https://www.kickstarter.com/projects/1900818244/vampire-hunters-0/posts/1652521 Last updated: Thu, Aug 11 2016 10:33 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.